We ship to all countries. If you do not find your country in the list of countries during CHECKOUT, please contact us.

Please make sure that you have cookies enabled. - This problem commonly happens if you have cookies disabled, or if you have your browser set to destroy cookies after a short period of time. Other things that can cause problems is if your ISP uses rotating proxies (usually only a problem for AOL dial-up users). A rotating proxy will cause you IP address to change randomly at any time, which is part of how we track shopping cart items.

If you experience problems processing your credit card, or receive the message "Unknown Error", please contact us and we can help fix the problem.

During the CHECKOUT process, you will have the option to pay by Credit Card, Paypal, or mail (post) your payment.

Payments by mail should be payable to DANIEL JOHNSTON. The mailing address is:

HiHowAreYou.com
6117 Magnolia
Katy, Texas 77493
U.S.A.

U.S. payments by mail may be personal checks or money orders.

International payments by mail must be MONEY ORDERS in U.S. currency on a U.S. bank. You can buy INTERNATIONAL MONEY ORDERS at your post office.

Credit card charges will appear on your credit card bill as HIHOWAREYOU or HIHOWAREYOU COM. Currency conversion to U.S. dollars is handled automatically.

Orders are generally shipped within 1 - 3 business days from the day the payment is received.
This time to ship can be longer for orders with merchandise such as:

1. Custom t-shirts - these are generally made as the orders come in and can sometimes get backed up
2. Art Orders - we have certificates with each art purchase that usually has to be signed. This can delay an order, especially if Dick and Daniel on out on tour.
3. Back Ordered items - some items can go fast, and orders can be delayed if we run out of something. We try to order new product so this doesn't happen, but not everything is predictable.

From the date of shipment, shipping times are as follows: U.S. First Class Mail: 2 – 5 days (1 day in Texas); U.S. Priority Mail: 2-3 days (1 day in Texas); Canada International Air Mail: 2-10 days**; Canada International Global Priority 2-6 days**; Overseas International Air Mail: 7 – 21 days**; Overseas International Global Priority: 4-6 days **. (** On rare occasions, International shipments can be delayed up to 21 days for reasons that aren’t clear to us. This is unusual, but it happens).

Generally, U.S. orders under 13 oz are shipped First Class Mail with delivery confirmation, and all others Priority Mail with delivery confirmation. Art is shipped Priority Mail with delivery confirmation. On orders < 13 oz that have shipping charges over $5 will be shipped Priority Mail. Express Mail (next day service) is an option for a fee during checkout.

Generally, International orders are shipped International Air Mail, except Art, which is shipped Global Priority. Larger orders are generally shipped Global Priority. Global Priority is available on all orders for an additional fee during checkout.

Name	First Item Cost	Additional Cost	First International Item Cost	Additional Int. Item Cost
CDs & DVDs	$2.50	$1.00	$5.50	$2.50
DVDs	$2.50	$1.00	$5.50	$1.50
Posters	$2.00	$0.00	$3.50	$0.00
Shirts under 7 oz	$3.00	$2.00	$8.00	$3.00
Shirts 7 oz or more	$3.50	$2.50	$10.50	$3.50
Art	$8.00	$2.00	$20.00	$3.00
Book	$6.50	$3.00	$15.50	$8.50
Prints	$5.00	$2.00	$6.00	$2.00
Infants & Toddler sizes	$2.50	$1.00	$4.50	$1.50
Vinyl	$7.50	$3.50	$28.00	$8.00
Gift Cards	$0.50	$0.25	$1.00	$0.25
Digital Download	$0.00	$0.00	$0.00	$0.00
Direct 8 LPs	$8.00	$8.00	$16.00	$10.00
By Weight 5 lbs	$14.50	$8.50	$39.50	$18.00
By Weight 4 lbs	$11.50	$6.00	$26.50	$13.00
Large Book	$9.50	$4.50	$16.00	$8.00
By Weight 10 lbs	$12.00	$7.00	$35.00	$25.00
Large Art	$12.00	$4.00	$30.00	$10.00